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Terms & Conditions

Welcome to Terresto. By accessing or purchasing from our website, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

1. General

These Terms & Conditions govern your use of our website and the purchase of our products. We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

2. Products & Orders

  • All products are handmade, and slight variations in appearance may occur. This does not qualify as a defect.

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  • We reserve the right to refuse or cancel any order at our discretion. If an order is canceled, we will issue a full refund

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  • Prices and availability of products are subject to change without notice.

3. Payments

  • All payments must be completed at checkout. We accept Visa, MasterCard, Amex, ChinaUnionPay, Jcb, Diners, Discover, Electron, and Maestro.

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  • We do not store or have access to your payment details. All transactions are processed securely through third-party payment providers.

4. Shipping & Delivery

  • Orders are processed within 3 business days.

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  • Once an order has been shipped, we are not responsible for delays, lost, or stolen packages. If you experience an issue, please contact the shipping carrier.

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  • Customers are responsible for providing accurate shipping information. If a package is returned due to incorrect information, additional shipping fees may apply.

5. Refunds & Returns

Please refer to our Refund Policy for details on returns, refunds, and damaged items.

6. Intellectual Property

  • All content on this website, including logos, product images, and text, is the property of Terresto and may not be used, copied, or distributed without our written permission.

7. Limitation of Liability

  • Terresto is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.

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  • Our products are intended for their specified use only. Misuse of candles, such as leaving them unattended or burning them improperly, is the sole responsibility of the user.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your information.

9. Governing Law

These terms are governed by and interpreted in accordance with the laws of the state of Pennsylvania and the United States. Any disputes arising from these terms will be resolved in the courts of Pennsylvania.

10. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:

contact@terresto.co

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